Frequently Asked Questions

Explore our FAQs, or feel free to message us using the contact form at the bottom of your screen.

GENERAL

I reached download limit. Can I still downlaod?

Where is my Invoice?

Do you offer educational discounts?

Can I transfer my sample license to another user?

I am VAT registered business, can I be tax exempt?

How can I reach you?

TECHNICAL

What software is required to use Sonixinema libraries?

How do I install my library?

Why Kontakt switches to DEMO when I try use your instruments?

Why won't my library show in Kontakt's Library tab?

How do i use the interface?

Kontakt instrument is loading slow, can I fix this?

How to uninstall or delete a Kontakt library on Mac OS?

How to uninstall or delete a Kontakt library on Windows?

I've registered Serial Number in Native Access, but it is not showing in "Not Installed" tab

LEGAL

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